Kommunicate
Kommunicate AI is an innovative customer support solution designed to automate customer conversations using a Generative AI-powered chatbot. It helps businesses reduce customer support costs, elevate customer experience, and grow their business.
Kommunicate AI has made an impressive impact on the automation of customer service. In just 11x, Kommunicate can jump into customer conversations without human involvement. This helps to save an average of 8 hours and 31 minutes of person-hours every day. The efficiency and accuracy of Kommunicate also help to reduce the average resolution time by 300%.
Kommunicate integrates with existing platforms like Intercom, Zendesk, Freshdesk, Drift, etc., enabling businesses to use its features seamlessly across all these platforms in one place. It offers two different bot builder tools – Bot Builder & Bot Studio.
Bot Builder is a code-free automated conversation flow editor that helps build complex conversation flows for bots faster than ever before, while Bot Studio is a natural language processing (NLP) powered conversational bot engine for building AI-driven bots that can understand phrases written in natural language. Also, it features Proactive Messaging that sends personalized messages to customers based on their preferences and activity patterns, along with real-time insights that help businesses assess how well the bots are performing over time.
The key benefits of Kommunicate include 24/7 availability for customers even if they have questions after working hours, better engagement metrics due to using automated chatbot techniques and improved lead generation due to being able to interact with customers more often leading to increased conversions.
Additionally, it provides more accurate responses compared to manual customer service practices as it uses Natural Language Processing (NLP) technology which enables the chatbot to process words into simpler meaning and respond accordingly thereby making conversation much smoother and faster than manual interactions.
In conclusion, Kommunicate AI is a powerful tool when it comes to automating customer service operations with its advanced Generative AI-powered chatbot technology packed within easy-to-use interface that allows businesses to quickly setup powerful conversations with customers while providing timely responses at scale thus saving time and money in the long run while simultaneously improving overall customer experience.